HP Home-School Communication Protocol

We encourage all parents and carers to review our Frequently Asked Questions (FAQ) webpage before contacting the school, as it may address your question promptly.

FAQ Webpage: https://parents.hphigh.co.uk/faq

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Contacting Holmleigh Park

Preferred Method of Contact: Email

Email ensures a digital record of communication and allows staff the flexibility to respond effectively. If required, a follow-up telephone call or meeting can be arranged after the initial email contact.

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Reporting Absences

• Years 7-11: Text 07860054561, including the student’s name, tutor group, and reason for absence.

• Years 12-13: Call the Sixth Form direct line at 01452 393760 or email sixthform@hphigh.co.uk

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Communication Tiers

Holmleigh Park staff aim to reply to emails during school hours (8:30 AM to 4:00 PM, Monday to Friday), excluding weekends, Bank Holidays, and school holidays.

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Tier 1: Specific Concerns

Target Response Time: Within 1 to 2 school days, depending on the query

• Attendance Concerns: Email attendance@hphigh.co.uk

• Safeguarding Concerns: Email safeguarding@hphigh.co.uk or call the school

• Behaviour Issues: Email the relevant Head of Year or the Head of Behaviour. Contact details are available on the school’s Contact Details page: https://www.hphigh.co.uk/contact-us

• Academic Concerns: Email the relevant Director of Faculty (see the Contact Details page for their information).  https://www.hphigh.co.uk/contact-us

• Special Educational Needs: Email e.price@hphigh.co.uk

• General Queries: contact@hphigh.co.uk. The contact@ team will handle general queries. If unable to answer, they will forward your email to the appropriate staff member.

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Tier 2: Senior Leadership Team

Target Response Time: Within 1 to 5 school days, depending on the query

• Each year group is overseen by a Senior Leadership Team (SLT) member, who supports pastoral care and helps resolve serious or previously unresolved issues or enquiries. Contact information is available on the Contact Details page: https://www.hphigh.co.uk/contact-us

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Tier 3: Headteacher

Target Response Time: Within 1 to 10 school days, depending on the query

• For complaints at Stage 2, please review the Complaints Policy to ensure all prior steps (Tiers 1-3) have been taken. The Headteacher may delegate responses to appropriate staff where necessary.
  Complaints Policy: http://www.hphigh.co.uk

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Telephone Enquiries

For phone queries, please contact our main reception by calling 01452 301381:

• General Enquiries: Reception staff will assist where possible or guide you to the appropriate staff member’s email.

• Specific Staff Requests: Messages will be taken and emailed to the relevant staff member, who will respond once their teaching commitments allow. For faster communication, we recommend emailing the staff member directly.

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Communication Guidelines

1. Respectful Communication
   We expect all communication to remain polite and respectful. Our pupils and staff are entitled to a safe and respectful environment. Concerns should be addressed courteously, and we will take appropriate action if these standards are not met.

2. Pre-Booked Meetings Only
   All meetings with staff must be scheduled in advance. Drop-in meetings cannot be accommodated due to teaching and duty commitments. These meetings are classed as 'informal' and, as such, the school does not take nor agree to formal signed minutes of these meetings. This approach is taken to effectively manage staff time due to the volume of informal parent/carer meetings that take place.

3. Formal Complaints
   For formal complaints, refer to the Complaints Policy for timescales and procedures, which may differ from the response times outlined above.
   http://www.hphigh.co.uk

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We appreciate your cooperation in adhering to these protocols to ensure effective communication between home and school.

You can contact the school through the following methods, and we will be happy to direct you to the correct person. Please note that during the day, many of our staff (including the Senior Leadership Team) will be busy teaching, so email is usually the best way to get a quick response. 

By email:

contact@hphigh.co.uk

By telephone: 

+44 (0)1452 301381

By writing to:

Holmleigh Park High School
Holmleigh Road
Tuffley
Gloucestershire
GL4 0RT

Report  a Student Absence

If you are trying to reach a specific person, please feel free to email staff directly from the list below:

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Homleigh Park High School welcomes comments, if you would like to contact us please do so on contact@hphigh.co.uk. If you have a complaint or concern that you feel has not been resolved by contacting us, you can make a complaint here. Please do not use this form if you have not first contacted us to try to resolve the concern informally.” 

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Greenshaw Learning Trust

Holmleigh Park High School is part of the Greenshaw Learning Trust. The Greenshaw Learning Trust is a charitable and limited company registered in England & Wales, company number 7633694, registered at Greenshaw Learning Trust, ORU Sutton, Throwley Way, Sutton, SM1 4AF. Tel: 020 3988 0218.

Accessibility

Should a parent or carer require a copy of the above information, we will be happy to provide it free of charge. Please contact reception.